If you need customer service assistance while using Merchant Hub, chat provides a convenient and easy way to get the answers you need. You can initiate a chat session while logged into Merchant Hub from any page.

1. Click Chat in the bottom right of your screen
2. When the My Business Wireless chat window opens, enter your question in the Type your question here text area and click Send

Once you initiate the chat, your chat window will stay open even if you need to visit other pages in the Merchant Hub.

If you want to increase or decrease the text size on the chat window, click the Text size (A) icon at the top of the chat window. You can also get audio notifications by clicking the Sound (speaker) icon at the top of the window.

Live chat is available: Everyday: 8AM – 2AM ET

You can get automated chat assistance in Merchant Hub 24/7 every day by simply clicking one of the popular topic links, which include:

• Billing and payments
• Manage my account or plan
• Orders
• Suspend and resume service
• Latest updates

Note: Please be aware that device troubleshooting isn't available through the Merchant Hub chat. Instead, you need to visit our device and app-related support page and then select your device brand and model to access our interactive tutorials or troubleshooting assistant.